Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information collected automatically as you use our site, and information related to custom tailoring requests. This includes:

• Contact details — name, email address, phone number, and shipping address.
• Order information — items purchased, order value, and payment status.
• Custom tailoring measurements you submit through our Tailoring Form (chest, waist, shoulder width, and length).
• Corporate & B2B enquiry details — organization name, work email, and estimated order quantities.
• Device and usage data — browser type, IP address, pages visited, and referring site, collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including custom-tailored garments.
• Communicate order confirmations, shipping updates, and customer support responses.
• Respond to corporate gifting and designer collaboration enquiries.
• Improve our product catalog, styling recommendations, and site experience.
• Detect and prevent fraud, abuse, or unauthorized transactions.

3. Payment & Order Processing

Payments are processed through PCI-compliant third-party payment gateways. CIELON does not store your full card number, CVV, or banking credentials on our servers — these are handled directly by our payment processor under their own security and privacy standards.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep your shopping cart populated between visits, remember your style quiz results, and understand which products and journal stories are most useful to visitors. You can disable cookies in your browser settings, though some features — like the cart and checkout — may not work correctly without them.

5. Data Sharing & Third Parties

We do not sell your personal information. We share limited data only where necessary to operate our business:

• Payment processors, to complete your transaction securely.
• Shipping and logistics partners, to deliver your order.
• Weaver cooperative partners, only where required to fulfil a custom tailoring order (e.g. garment measurements), and never for marketing purposes.
• Service providers who help us operate the website (hosting, analytics, email).

6. Data Security

We use industry-standard safeguards — including encrypted connections (HTTPS) and access-controlled systems — to protect your information. No method of transmission or storage is 100% secure, and we continuously review our practices to reduce risk.

7. Your Rights & Choices

You may, at any time:

• Request a copy of the personal information we hold about you.
• Ask us to correct inaccurate information or delete your account data.
• Opt out of marketing emails using the unsubscribe link in any email we send.

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

CIELON's products and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We'll update the "Last Updated" date at the top of this page whenever we do.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out through our enquiry form or email our support team.